Online checkout is currently closed
You can browse products and prepare a quotation request from your cart or quotation list. We confirm price, availability, delivery and how to pay in the quotation. The payment details below apply once checkout opens, and to orders from an accepted quotation.
Prices and invoices
Do prices include GST?
Yes. Prices are shown in rupees and include GST, usually 18%. Your invoice shows the GST amount separately.
Can I get a GST invoice for my company?
Yes. Enter your company name and GSTIN at checkout, or in your quote request. The invoice is issued in those details.
What does “Price on request” mean?
Ask for a quotation for the exact model and configuration. Price and availability are confirmed in the quotation.
Buying and payment
Can I pay online now?
Online checkout is currently closed. You can browse products and prepare a quotation request.
How can I pay?
Cash on Delivery where offered, and bank transfer. See Payments.
Do you offer credit terms against a purchase order?
No. A PO number is recorded as a reference, and orders are paid before dispatch, or on delivery for Cash on Delivery.
Should I buy online or ask for a quote?
Once online checkout opens, buy priced items online. Until then, prepare a quotation request from your cart. Ask for a quote for projects, larger quantities, “Price on request” items, or when you want us to check compatibility. You can paste a list of model numbers or upload a BOQ on the quote page.
How do I request a quotation?
Add products to your quotation list, import model numbers or describe what you need. Review the details, then sign in to send the request.
Can I ask a question without an account?
Yes. You can browse the catalogue and ask a general product question in the chat or on the Support page without signing in. Sign-in is required before we show private account or order information.
What if I cannot find a product?
Search by model number, with or without hyphens. If it is not listed, request it and we will try to source it.
Choosing compatible equipment
Are products shown together a complete kit?
Not unless the listing identifies them as the contents of that exact kit. Category and solution images may show separate products.
Does a related product mean it is compatible?
No. Check compatibility for the exact models, versions and required accessories before ordering. Where we have verified that an accessory fits a model, the product page says so.
Delivery and returns
How long does delivery take?
It depends on the product, stock and your location. Delivery dates are estimates, not guarantees. See Shipping & Delivery.
Can I return a product?
Returns depend on the product and the reason, for example a wrong item, transit damage or a defect on arrival. See Returns & Cancellations.
Warranty and support
Who provides the warranty?
The manufacturer, under its warranty terms. We help with documents and coordinate the claim. See Warranty Support, or report a fault.
Is installation included?
Product supply and on-site work are separate unless the quotation explicitly includes installation. Tell us what work you need so availability can be checked.
How are software licences supplied?
Delivery and activation requirements depend on the licence. Confirm the edition, term, supported devices and any device or site details needed before ordering. See Software & Licence Delivery.
Where are datasheets and manuals?
Open Downloads on the product page, or search the Document library by model number. Check the model coverage and revision before using a file.