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  • Sold by Sada Smart Solutions LLP, GSTIN 29AEJFS5796N1ZTSada Smart Solutions LLP

Call or WhatsApp +91 96060 62750 / 62751, Mon to Sat, 9:00 AM to 6:30 PM

Help and policies

Warranty support

SecurityGearHub is operated by Sada Smart Solutions LLP (GSTIN 29AEJFS5796N1ZT), Karnataka, India.

Products purchased through SecurityGearHub may carry a warranty provided by the applicable OEM/manufacturer, subject to the OEM's warranty period, terms, exclusions and service procedures.

As part of our customer support, SecurityGearHub will make reasonable efforts to assist with warranty-related matters for products purchased through our platform. Depending on the product, brand and applicable warranty process, we may guide the customer to the appropriate service channel or coordinate with the OEM, distributor or authorised service provider on the customer's behalf where practical.

How a warranty claim works
  • 1. You reportOpen a support request with the order number, model, serial number and photos.
  • 2. We verify and coordinateWe verify the purchase and guide you to, or coordinate with, the manufacturer or its authorised service channel.
  • 3. Manufacturer decidesThe manufacturer assesses the product and decides on repair, replacement or another remedy under its warranty terms.

SecurityGearHub's role

Where assistance is requested for an eligible product purchased through SecurityGearHub, we may:

  • provide or verify purchase documentation;
  • help identify the appropriate OEM or authorised service channel;
  • assist with basic information required for the claim;
  • direct the customer to the applicable OEM, distributor or authorised service provider; or
  • where practical, coordinate with the OEM, distributor or authorised service provider on the customer's behalf.

Any such assistance or coordination is provided as a customer-support service. It does not make SecurityGearHub the provider of the OEM warranty and does not transfer the manufacturer's warranty obligations to SecurityGearHub.

Warranty coverage

Warranty coverage, duration, exclusions and service conditions are determined by the applicable OEM/manufacturer.

Warranty information may be provided through the product page, invoice, manufacturer documentation, warranty card, OEM website or other applicable OEM warranty terms.

SecurityGearHub does not extend, alter or supplement an OEM warranty unless specifically stated otherwise in writing.

Warranty assessment and eligibility

Warranty eligibility is determined in accordance with the applicable OEM/manufacturer warranty terms.

The OEM, authorised distributor or authorised service provider may require information such as:

  • proof of purchase;
  • product model and serial number;
  • description of the reported issue;
  • photographs or video;
  • installation or connection details;
  • diagnostic information; or
  • physical inspection of the product.

A warranty request is not considered approved merely because it has been submitted to, forwarded by or coordinated through SecurityGearHub.

Diagnosis and technical assessment

A reported issue may require troubleshooting or assessment before warranty eligibility can be determined. Customers may be asked to perform reasonable checks or provide additional information before a product is sent for service.

Where physical assessment is required, the OEM or authorised service provider may inspect the product for the reported fault, product condition, serial number, signs of damage, installation-related issues, tampering or other relevant factors.

The determination of whether a fault qualifies for OEM warranty service rests with the applicable OEM/manufacturer or authorised service provider.

Repair, replacement and other remedies

Where an OEM warranty claim is accepted, the applicable remedy is determined by the OEM/manufacturer or its authorised service provider in accordance with the applicable warranty terms.

Depending on those terms, the remedy may include repair, replacement of a component, replacement of the product, exchange with an equivalent product or another applicable service resolution.

SecurityGearHub does not guarantee any particular warranty outcome, including replacement, refund or completion within a specific timeframe.

Where practical, our team may assist with follow-up and coordination with the relevant warranty channel.

Warranty exclusions

Warranty exclusions are governed by the applicable OEM/manufacturer terms. Common exclusions may include damage or failure caused by:

  • physical damage, breakage or impact;
  • improper installation or incorrect wiring;
  • unsuitable or incorrect power supply;
  • voltage fluctuation, electrical surge or lightning;
  • water, moisture, dust or environmental exposure beyond the product's specified rating;
  • misuse, negligence or improper handling;
  • unauthorised modification or repair;
  • tampering or alteration of serial numbers or identification labels;
  • use outside published product specifications;
  • incompatible accessories or external equipment;
  • incorrect storage or transportation;
  • normal wear and tear;
  • consumable components; or
  • other exclusions specified by the OEM.

Final warranty eligibility remains subject to the applicable OEM warranty terms and assessment.

Many products available through SecurityGearHub require appropriate installation, wiring, power supply, configuration and system integration.

Issues arising from installation, site conditions, third-party workmanship, external equipment or other factors unrelated to a manufacturing defect may not qualify for OEM warranty coverage.

Unless expressly included under a separate service agreement, product warranty does not include installation, removal, reinstallation, commissioning, programming, civil work, electrical work or on-site attendance.

Software, firmware and compatibility

Hardware warranty does not constitute a guarantee of compatibility with every third-party product, operating system, software platform, firmware version, network environment or external integration.

Software, licences, subscriptions and digital services may be governed by separate OEM or software-provider terms.

Software configuration, integration or compatibility issues are not necessarily product defects and may fall outside hardware warranty coverage.

Warranty service logistics

Where a product needs to be sent to an OEM, distributor or authorised service centre, the applicable process will depend on the brand and warranty terms.

SecurityGearHub may help coordinate logistics where practical. However, collection, freight, packing, insurance, removal, reinstallation and other associated costs are not automatically covered by SecurityGearHub or by the OEM warranty unless the applicable warranty terms specifically provide for them.

For large, heavy, installed or specialised equipment, additional logistics or site arrangements may be required.

Service timelines

Warranty assessment and service timelines depend on the OEM or authorised service provider, the product, the reported issue, availability of parts and other operational factors.

SecurityGearHub may assist with follow-up where practical, but does not control or guarantee OEM or authorised-service turnaround times.

Any timeframe communicated by SecurityGearHub should be treated as an estimate unless expressly confirmed otherwise in writing.

Data and configuration

Customers should back up any data, settings, credentials or configuration stored on a product before it is submitted for service wherever technically possible.

Inspection, repair, firmware updates, replacement or factory reset may result in loss of stored information. Preservation of data or configuration during warranty service cannot be guaranteed.

Warranty on repaired or replaced products

Repair or replacement under an OEM warranty does not automatically restart or extend the original warranty period.

Any remaining or additional warranty applicable to a repaired or replacement product will be determined by the relevant OEM's warranty policy.

Warranty and returns

A warranty claim is separate from a return request.

Returns & Cancellations applies to products eligible under SecurityGearHub's return process.

Warranty Support relates to products being handled under the applicable OEM/manufacturer warranty.

A product that is no longer eligible for return may still be eligible for OEM warranty service.

Request warranty assistance

For a product purchased through SecurityGearHub, report the fault in the Support Center with:

  • order or invoice number;
  • product model;
  • serial number, where applicable;
  • description of the issue; and
  • supporting photographs or video, where relevant.

Email: support@securitygearhub.com

Call / WhatsApp: +91 96060 62750

Important

SecurityGearHub will make reasonable efforts to assist customers with OEM warranty matters for products purchased through our platform. Depending on the applicable process, we may guide the customer to the appropriate service channel or coordinate with the OEM, distributor or authorised service provider on the customer's behalf.

Such assistance does not make SecurityGearHub the provider of the OEM warranty or transfer the manufacturer's warranty obligations to SecurityGearHub.

Nothing in this policy limits any rights or remedies that cannot be excluded under applicable law.