Software licences and digital products are delivered electronically. They are licensed by the software publisher under the publisher’s terms.
How delivery works
- Order received. Your order shows the licence line as Pending.
- Details needed. Many licences are issued for a specific device, server or site. If we need details from you, such as a device serial number, machine ID or site name, the line changes to Action required and we contact you by email.
- Delivered. We send the licence key, activation file, account access or download instructions by email, and the line changes to Delivered in your account.
Licences are issued through the publisher’s systems. The time this takes depends on the product and the details required. We tell you if something is holding a licence up.
Before you order
- Check that the licence matches your software version, device models and capacity (doors, users or devices). Ask us if you are unsure.
- Keep your device serial numbers or server details ready to avoid delays.
Cancellations and returns
A licence order can be cancelled before the licence is issued. Once a licence has been issued, registered or activated, it cannot be cancelled or returned, unless the publisher’s terms or the law allow it, or the licence we delivered does not match what you ordered.
Help
For activation or delivery questions, open a software support request with your order number.