These terms apply to every order and quotation on securitygearhub.com. SecurityGearHub is operated by Sada Smart Solutions LLP (GSTIN 29AEJFS5796N1ZT), referred to here as “we” or “us”. By placing an order or accepting a quotation you agree to these terms.
Products and information
Product descriptions, specifications and documents come from the manufacturer or from the supplied configuration. Images can be illustrative. Check the model, hardware revision and compatibility with your system before ordering, or ask us first.
Prices
- Prices are in Indian rupees and include GST at the applicable rate (18% for most products), unless a page says otherwise.
- Delivery charges, if any, are shown at checkout or in your quotation.
- Products marked “Price on request” are sold through a quotation.
- If a price is shown in error, we will tell you before dispatch. You can then accept the correct price or cancel for a full refund.
Quotations
- A quotation is valid until the date it states. Prices, availability and delivery are confirmed in it.
- When you accept a quotation online, we create an order at the quoted prices for you to pay.
- A purchase order number is a reference only. It does not create credit terms.
Orders and payment
- An order is accepted when we confirm it.
- Payment is due before dispatch, using a method shown on the Payments page. Cash on Delivery is collected on delivery where it is offered.
- We do not offer credit or deferred payment terms.
- We may cancel an order and refund any payment if a product is unavailable or if we cannot verify the order.
GST invoices
For a GST invoice in your business name, enter your company name and GSTIN at checkout or in your quote request. The invoice is issued in the details provided with the order.
Delivery
Delivery terms are in our Shipping & Delivery policy. Delivery dates are estimates, not guarantees.
Cancellations and returns
See Returns & Cancellations. Software licences, configured items and special-order items have specific conditions explained there and on the Software & Licence Delivery page.
Warranty
Products carry the manufacturer’s warranty, under the manufacturer’s terms. We help with documents and coordinate claims with the manufacturer or its service channel, as explained in Warranty Support. We do not give a separate warranty unless we say so in writing.
Software and licences
Software is licensed by its publisher under the publisher’s licence terms. A licence is issued for the device, site or account details you give us, so please check them before ordering.
Installation and use
Unless your quotation says otherwise, products are supplied without installation. Install and use them as the manufacturer instructs, through qualified people where wiring, power, locks or fire exits are involved, and in line with local regulations.
Liability
To the extent the law allows, our liability for any order is limited to the amount paid for the products concerned. We are not liable for indirect or consequential loss, such as loss of profit or data, or the cost of installation or downtime. Nothing in these terms limits rights you have under consumer protection law.
Governing law and disputes
These terms are governed by the laws of India. Please contact us first so we can try to resolve any issue. Otherwise, the courts with jurisdiction over our registered office will decide disputes.
Contact and grievances
support@securitygearhub.com or +91 96060 62750 or +91 96060 62751 (call or WhatsApp), Monday to Saturday, 9:00 AM to 6:30 PM IST. Grievance officer details are on the Contact page. Last updated: November 2026.