SecurityGearHub is operated by Sada Smart Solutions LLP (GSTIN 29AEJFS5796N1ZT), Karnataka, India.
SecurityGearHub aims to make returns and cancellations clear and practical. Eligibility depends on the product, order status and reason for the request. This policy should be read together with any product-specific terms, our Shipping & Delivery policy, Warranty Support policy and Terms of sale.
Order cancellations
You may request cancellation before dispatch. Approval depends on the order status, product and any processing already completed.
Certain orders may become non-cancellable once product-specific processing has begun, including software activation or registration, configuration, customisation, personalised preparation, or other work performed specifically for the order.
A cancellation request is effective only after it has been accepted and confirmed by SecurityGearHub. Once an order has been dispatched, it can no longer be cancelled; any subsequent request will be assessed under the applicable return conditions.
Return eligibility
A return may be considered where an eligible product:
- was supplied incorrectly;
- arrived damaged in transit;
- is incomplete or missing supplied components;
- has a verified defect on arrival; or
- otherwise qualifies under the return terms stated for that product.
Return windows and conditions may vary by product category. Where a product-specific return window is stated, the request must be raised within that period, calculated from successful delivery unless otherwise specified.
Change-of-mind returns
Change-of-mind returns are not automatically available for every product. They are accepted only where expressly permitted for the relevant item or order.
Where an approved change-of-mind return is allowed, the product must generally be unused, uninstalled, unconfigured and in fully resalable condition with its original packaging and all supplied contents intact. Applicable return shipping or other charges may be payable by the customer.
Condition of returned products
To remain eligible for return, the product should be returned in the same condition in which it was supplied, including where applicable:
- original manufacturer packaging;
- all accessories, cables, adapters, mounting parts and supplied components;
- manuals, documentation and warranty cards;
- serial-number, security and identification labels; and
- any promotional or complimentary item supplied with the product.
Products showing signs of installation, use, alteration, tampering, physical damage, missing parts or improper handling may not qualify for return unless the request concerns a verified defect or another right available under applicable law.
Products that may not be returnable
Unless the product is defective, damaged, incorrectly supplied, or applicable law requires otherwise, the following may be excluded from return:
- activated software, licences, subscriptions or other digital products;
- configured, registered, enrolled, programmed or customised devices;
- products that have been installed or commissioned;
- products with removed or damaged manufacturer, security or identification seals where those seals are relevant to condition or verification;
- customised, personalised or specially prepared items;
- cut-to-length materials or products prepared to a specific requirement;
- opened consumables;
- products damaged by installation, incorrect wiring, unsuitable power supply, misuse, improper storage or handling;
- products missing original packaging, accessories or supplied components where this materially affects verification, value or resale; and
- products specifically identified as non-returnable before purchase.
Damaged, missing or incorrect orders
If an order arrives visibly damaged, incomplete or incorrect, contact SecurityGearHub as soon as reasonably possible after delivery.
Please retain the shipping carton, manufacturer packaging, shipping label, all received items and accessories, and any photographs or video showing the condition of the shipment. We may request serial numbers, packaging details or other information reasonably required to verify the issue or support a logistics claim.
Do not dispose of packaging or return the product until you receive instructions from SecurityGearHub.
Defective products
If a product appears defective, our support team may first ask you to complete reasonable troubleshooting or verification steps.
Depending on the product, brand and nature of the issue, the appropriate resolution may involve replacement, repair, manufacturer support, authorised service, return, refund or another suitable remedy.
A fault reported outside the applicable return period will generally be handled under Warranty Support rather than as a standard return.
Compatibility and product selection
Customers are responsible for reviewing product specifications, system requirements and compatibility before purchase.
A technically functional product will not normally be treated as defective solely because it is incompatible with equipment, software, infrastructure or an application that was not stated to be supported.
If SecurityGearHub has specifically confirmed compatibility in writing based on complete and accurate information provided by the customer, we will review the matter accordingly.
Bundles, kits and promotional items
Products supplied as part of a bundle, kit or promotional offer may need to be returned together. Complimentary items supplied with an order may also need to be returned where the associated product is returned. Missing components may affect return eligibility or the refundable amount where permitted by applicable law.
How to request a return
To request a return, open an order support request with the order number, the product and the reason. Add photos for damaged, incorrect or incomplete items.
If you cannot submit the request online, contact SecurityGearHub Support:
support@securitygearhub.com | Call / WhatsApp: +91 96060 62750
Please include your order number and, where relevant, supporting photographs or video.
Return approval and inspection
A product should not be sent back until the return request has been approved and return instructions have been provided.
Receipt of a returned product does not automatically mean the return or refund has been accepted. Returned products may be inspected to verify product identity, serial number, reported issue, physical condition, packaging, accessories and compliance with the applicable return conditions.
After inspection, SecurityGearHub will confirm the applicable resolution.
Return shipping
Where a return is accepted because SecurityGearHub supplied an incorrect product or because of a verified qualifying issue, we will provide the appropriate return instructions.
For an approved return that is not caused by an error attributable to SecurityGearHub, return shipping, freight, handling or related logistics costs may be payable by the customer. Large or heavy products may require separate freight arrangements.
Refunds
Where a refund is approved, it will generally be issued to the original payment method or another appropriate method where necessary.
For returned products, refund processing begins after the product has been received, inspected and the return has been approved. The time taken for funds to appear after a refund is initiated depends on the bank, card issuer, payment gateway or payment method.
Any permissible deductions or non-refundable charges, where applicable, will be communicated as part of the return resolution.
Cancellation by SecurityGearHub
In limited circumstances, SecurityGearHub may cancel all or part of an order, including where payment or order verification cannot be completed, delivery cannot reasonably be arranged, there is an obvious pricing or listing error, fulfilment becomes unavailable, the transaction is suspected to be fraudulent or unauthorised, or the order cannot reasonably be completed for an operational or legal reason.
Where SecurityGearHub cancels a prepaid order, the applicable amount paid for the cancelled item(s) will be refunded.
Business, project and special orders
For business, project, bulk, specially negotiated or quotation-based orders, additional or different cancellation and return terms may apply where stated in the quotation, pro forma invoice, order confirmation or other agreed order documentation.
Your statutory rights
Nothing in this policy is intended to limit or exclude any right or remedy that cannot lawfully be limited or excluded under applicable law.
Need help?
For assistance with a cancellation or return, contact support@securitygearhub.com or Call / WhatsApp +91 96060 62750 or +91 96060 62751. Please keep your order number ready so we can assist you faster.