This policy explains how SecurityGearHub, operated by Sada Smart Solutions LLP (GSTIN 29AEJFS5796N1ZT), handles personal data when you use securitygearhub.com, request a quote, place an order or contact us. We process personal data in line with the Digital Personal Data Protection Act, 2023 and other applicable Indian law.
What we collect
- Contact and account details: name, email, phone, company name, GSTIN, billing and delivery addresses, and your password if you create an account (stored only as a secure hash).
- Order and quote details: products, quantities, prices, quotations, purchase order references, payment status and delivery information.
- Files and messages you send us: BOQs, drawings, photos, videos, serial numbers and messages in quote and support requests.
- Technical data: IP address, browser and device information, and cookies needed for the cart, sign-in, security and site performance.
- Site usage, only if you allow analytics cookies: pages viewed, searches and shop actions such as adding a product to the cart or quote list, measured with Google Analytics. See Cookies below.
We do not ask for card numbers. If online payment is offered, card and bank details are entered with the payment gateway, not stored by us.
Why we use it
- To prepare quotations, process orders and payments, arrange delivery and issue GST invoices.
- To answer support requests and coordinate warranty claims with the manufacturer or its service channel.
- To deliver software licences and activation details for the devices you name.
- To keep the site secure, prevent fraud and spam, and meet legal, tax and accounting obligations.
- To send service messages about your orders, quotes and requests. We send marketing messages only if you ask for them, and you can stop them at any time.
- If you allow analytics cookies, to understand how the site is used so we can improve search, product pages and checkout.
Who we share it with
We share only what each party needs to do its job for us:
- Courier and logistics partners, to deliver your order.
- Manufacturers and their authorised service channels, when you ask us to coordinate a warranty claim or licence.
- Payment gateways, when you pay online.
- Service providers that run our website and email: hosting, Cloudflare (content delivery and security) and Amazon Web Services (email delivery).
- Google (Google Analytics), only if you allow analytics cookies. Google receives usage data such as pages viewed and shop actions, but we do not send your name, email, phone number or address, and we do not use Google advertising features.
- Government authorities, where the law requires it.
We do not sell personal data.
How long we keep it
Order, invoice and payment records are kept for as long as tax and accounting law requires (GST law currently requires at least six years). Quote and support records are kept while they are useful to serve you and for a reasonable period afterwards. Other data is deleted or anonymised when no longer needed.
Security
The site uses HTTPS. Files you upload with quote and support requests are stored privately and can be opened only by you through your link or account, and by our staff.
Your rights
You can ask to access, correct, update or erase your personal data, withdraw consent where processing relies on consent, and nominate another person to exercise these rights. Some records must be kept by law even if you ask us to erase them. To make a request, write to support@securitygearhub.com.
Cookies
Necessary cookies are always on, because the site needs them to work: your cart and quote list, sign-in, security, checkout and live chat. They also remember your cookie choice (cookie sgh_consent, kept for 6 months).
Analytics cookies are used only if you choose Allow analytics, or turn analytics on under Cookie settings. Until then nothing from Google loads on the site. With your permission we use Google Analytics to count visits, pages, searches and shop actions; its cookies (_ga and _ga_ followed by an ID) are kept for up to 2 years. A short-lived cookie (sgh_ev, 10 minutes) carries an action such as adding to the cart to the next page so it can be counted. With the same permission, WooCommerce records where your visit came from (cookies starting sbjs_, for example a search engine or a link), and attaches it to an order you place.
You can change or withdraw your choice at any time with Cookie settings at the bottom of every page. Withdrawing stops analytics and deletes its cookies from your browser. Shopping, quotes, your account and chat work the same whether or not you allow analytics. We do not use advertising cookies.
Grievances
If you have a concern about how your data is handled, contact us at support@securitygearhub.com or +91 96060 62750 or +91 96060 62751 (call or WhatsApp), Monday to Saturday, 9:00 AM to 6:30 PM IST. Details of our grievance officer are on the Contact page.
Changes
We will update this page when our practices change. Last updated: November 2026.