Grandstream GHP621W Desktop Hotel Phone, Wi-Fi 6, Black

Overview

The Grandstream GHP621W is a black guest room phone from the GHP hotel range, with a desktop body on a base stand that can also be wall-mounted, and a swappable faceplate on the upper panel for the hotel’s logo. It suits hotel, serviced apartment, hostel, dormitory and hospital rooms, and retail counters, where a simple phone with preset keys for reception, housekeeping and room service is needed. It has built-in Wi-Fi 6, so it can be used in rooms that have no spare data cable. It registers to a Session Initiation Protocol (SIP) phone system like any other extension.

Is it right for you?

• Suits guest rooms and counters where a simple, easily cleaned phone with preset speed dials is more useful than a full office phone.
• The desktop body has a base stand, a logo faceplate and a USB-C charging port for guests, but no screen. If you want a screen, the GHP631W in the GHP63x series adds a 3.5 inch colour display.
• Choose this Wi-Fi 6 model for rooms without a data cable. Where every room has a cable and a PoE switch port, the GHP621 is the same phone without Wi-Fi.
• It needs a SIP phone system (IP PBX), such as a Grandstream UCM or a hotel PBX with SIP support, and registers to it like any other extension.
• The GHP620W is the same phone in white.

Key features

• 2 SIP accounts, 2 lines and 3-way audio conferencing.
• Integrated dual-band Wi-Fi 6 (802.11a/b/g/n/ac/ax) on 2.4 GHz and 5 GHz, so the phone can connect without a data cable.
• 10 speed dial keys and a swappable logo faceplate on the upper panel.
• One 10/100 Mbps Ethernet port with integrated Power over Ethernet (PoE), Class 2.
• High-definition (HD) wideband handset audio with the full-band Opus codec, and jitter resilience rated for up to 30% packet loss, so calls stay clear on busy networks.
• Hearing aid compatibility (HAC), multicast paging, and door opening with Grandstream GDS door systems.
• Secure boot, a unique device certificate, and an antimicrobial casing tested to ISO 22196:2011 for easy cleaning.
• USB Type-C port for charging guests’ devices, 500 mA maximum.
• Wall-mountable base, so it works on a desk or on the wall.

What else you need

• A SIP call server: a Grandstream UCM (Unified Communications Manager) IP PBX, or a hotel PBX with SIP support.
• A Wi-Fi network in the rooms, or a network cable to the phone’s Ethernet port.
• Power from a PoE switch port or injector (Class 2), or from the universal power adapter that comes in the box (100 to 240 V AC input, 12 V DC 0.5 A output) and a mains socket.
• Only if guests should be able to open a door from the room: a Grandstream GDS door system.

Installation

The phone sits on a bedside table or desk, or fixes to the wall on its wall-mountable base. Connect it to the room’s Wi-Fi or plug in a network cable, and power it from PoE or the adapter. A telephony installer or IT team registers it to the phone system and sets the speed dial keys from the phone’s web page, so housekeeping, reception and room service can be the same on every room.

Software and licences

Works with standard SIP servers and Grandstream UCM IP PBXs. Large roll-outs can be provisioned through the Grandstream Device Management System (GDMS), TR-069 or AES-encrypted XML configuration files, so each room does not have to be set up by hand.

Before you buy

• The GHP620W is the same phone in white.
• Wi-Fi 6 support applies to hardware version 5.0 and above.
• A universal power adapter (12 V DC 0.5 A) comes in the box, and the phone also accepts PoE.
• The upper panel is a swappable faceplate for a logo, not a display. The GHP63x models have a 3.5 inch colour screen.
• Size 210 x 132 x 89.8 mm (with handset and base stand), weight 610 g (US) or 620 g (World). Operating temperature 0 to 40 °C.