Grandstream GRP2614 Dual Screen IP Phone, 4 Lines, 12 SIP, Wi-Fi

Overview

A receptionist or assistant who monitors and transfers to many colleagues spends a lot of time updating paper key labels. The Grandstream GRP2614 is a dual-screen phone from the GRP2600 Professional range: next to its 2.8 inch colour main screen sits a 2.4 inch side display that labels 8 multi-purpose keys and pages through 40 virtual keys, so the labels update themselves. It registers up to 12 Session Initiation Protocol (SIP) accounts and connects by Gigabit Power over Ethernet (PoE) cable or Wi-Fi, with Bluetooth for headsets and a 12 V adapter in the box.

Is it right for you?

• Suits receptionists and assistants who monitor and transfer to many colleagues.
• Suits anyone who needs up to 12 SIP accounts on one handset, connected by cable or Wi-Fi.
• Audio conferencing is 3-way on this model.
• Choose the GRP2616 instead if you need six lines, 16 SIP accounts and a 4.3 inch main screen with the side display.

Key features

• 4 lines and 12 SIP accounts, so one handset can answer up to 12 numbers.
• 2.8 inch colour main screen (320 x 240) plus a 2.4 inch side screen for 8 multi-purpose keys with dual-colour indicators and page keys, giving 40 virtual keys with on-screen labels instead of paper inserts.
• Two switched Gigabit (10/100/1000 Mbps) network ports, so a computer connected through the phone keeps its full Gigabit link, with built-in PoE (IEEE 802.3af) so the phone can draw power from a PoE switch.
• Dual-band 2.4 and 5 GHz Wi-Fi 6 (802.11a/b/g/n/ac/ax) on hardware version 5.0 and above, so the phone can use the less crowded 5 GHz band in a busy office.
• Built-in Bluetooth, so a wireless headset can pair straight to the phone.
• High-definition (HD) wideband audio on the handset and speakerphone, and 3-way audio conferencing with Opus and G.722 codecs.
• Dedicated Phonebook, Transfer, Conference and Hold keys, so common actions take one press.
• Swappable faceplate, so you can add your company logo.
• Zero-touch cloud provisioning through Grandstream Device Management System (GDMS), with secure boot and encrypted data storage.

What else you need

• A SIP account for each line, from a phone system (IP PBX) in your building or in the cloud, or from a hosted voice over IP (VoIP) provider. The phone registers to any of them over standard SIP.
• Power from either the 12 V DC, 1 A adapter that comes with the phone or an IEEE 802.3af PoE switch port, so a desk with PoE needs no mains socket.
• A 2.4 or 5 GHz Wi-Fi network, or a network cable to the desk.
• Only if you want the phone on a wall, the GRP_WM_L wall mount bracket, sold separately.
• Only if you want a wired headset, one with an RJ9 plug; electronic hook switch (EHS) control works with Plantronics headsets.

Installation

A desk phone is a plug-in job that an office IT person or phone installer can do: fit the handset cord, connect the network cable and the power adapter or a PoE switch port, then enter the SIP account details in the phone’s web interface. For a roll-out of many phones, an installer can push the settings through GDMS or TR-069 instead.

The supplied desk stand gives two desk angles.

For wall use, fit the GRP_WM_L bracket. Screws and wall anchors are not included with the bracket, so match them to your wall. Reverse the hookswitch tab under the handset rest so the handset stays put when the phone is upright.

Software and licences

GDMS cloud provisioning and TR-069 let an installer or IT team configure, monitor and update phones centrally, and the web interface covers a single phone. Grandstream’s Click2Dial browser extension places calls from a computer.

Before you buy

• Wi-Fi 6 applies to hardware version 5.0 and above; older stock may carry an earlier radio, so confirm the hardware version with us if Wi-Fi 6 matters to you.
• Power draw is 3.5 W at most on the adapter or 4 W on PoE.
• The GRP_WM_L wall mount bracket is sold separately and comes without screws or wall anchors.
• It does not take an expansion module.
• It is made for indoor desks, with an operating range of 0 to 40 °C.