Grandstream SoftwareUCM Software PBX Licence, Base and Upgrade Packages

Overview

SoftwareUCM is Grandstream’s office phone system (IP PBX) delivered as software rather than a box. It installs from an ISO image on your own server, virtual machine or cloud server and gives you the full feature set of the UCM6300 series. It suits an enterprise, hotel or reseller that wants the phone system under its own control, needs more capacity than a UCM6300 appliance, or wants to host several customers from one installation. The Base Package is the starting licence; Upgrade-100 and Upgrade-500 packages stack on it as your staff count grows.

Is it right for you?

• Suits an organisation that already runs servers or virtual machines and wants the phone system on its own infrastructure rather than in Grandstream’s cloud.
• Starts at 100 users or extensions and 32 concurrent calls, and grows with upgrade packages to 10,000 users and 2,500 concurrent calls in total.
• Supports single-tenant or multi-tenant deployment, so a reseller can serve several customers from one installation.
• If you do not want to run a server at all, a hosted CloudUCM plan or a UCM6300 series appliance suits better.

Choosing your package

• Base Package: 100 users or extensions and 32 concurrent calls. Required first; the upgrades cannot be used on their own.
• Upgrade-100: adds 100 users or extensions and 24 concurrent calls to an active Base Package.
• Upgrade-500: adds 500 users or extensions and 96 concurrent calls to an active Base Package.
• Base, Upgrade-100 and Upgrade-500 can be combined up to 10,000 users and 2,500 concurrent calls in total.

Key features

• All features of the UCM6300 series IP PBX, including meetings, IVR (interactive voice response) menus, call queues, recording and Wave app support.
• Single-tenant or multi-tenant deployment modes.
• Installs from an ISO image on bare metal or a virtual machine: VMware Workstation, Hyper-V, KVM and VirtualBox are validated.
• Works with GDMS (Grandstream Device Management System) and UCM RemoteConnect for remote management and remote users.
• A 30-day free trial is offered.

What else you need

• Server hardware or a virtual machine: an x86 64-bit server running it as bare metal or as a VM on VMware Workstation, Hyper-V, KVM or VirtualBox, with at least 2 GB RAM, 30 GB storage and a 1 Gbps LAN connection for the base system. Larger extension counts need more; check CPU, RAM and network capacity against Grandstream’s resource table before adding users.
• SIP trunks or phone numbers from a telecom provider, and phones: standard SIP (Session Initiation Protocol) phones or the Wave app.
• For an upgrade package, an active SoftwareUCM Base Package licence on the same instance.

Installation

An IT team or a Grandstream installer installs the ISO image on the server or virtual machine, activates the licence and then configures extensions, trunks and phones. Upgrade packages are digital licences applied to the existing SoftwareUCM licence, after which the new extensions and phones are added.

Software and licences

Each package is a digital licence with no physical item, activated for the SoftwareUCM instance through Grandstream’s cloud services account. The licence is per SoftwareUCM instance, and every package runs for one year, billed annually.

Before you buy

• Activation is confirmed on your quotation.
• Server or VM resources, SIP trunks and phones are separate from the licence.
• The minimum of 2 GB RAM and 30 GB storage is for the base system; check the resource needs for your extension count before sizing the server.
• Upgrade-100 and Upgrade-500 apply only to SoftwareUCM, not to Grandstream’s hardware PBXs or hosted plans.