Grandstream UCM6301 IP PBX, 500 Users, 1 FXS + 1 FXO, Video Meetings

Overview

An office phone system (IP PBX) links desk phones, Wi-Fi phones, intercoms and a softphone app, and sends calls out over Session Initiation Protocol (SIP) trunks or landlines. The Grandstream UCM6301 is a phone system for up to 500 users that runs in your own building, with video conferencing and web meetings built in. It is a compact desktop or wall-mount unit with one analogue phone port (FXS) and one landline port (FXO), made for small and medium offices.

Is it right for you?

• Suits small and medium offices with up to 500 users and up to 75 calls at once (50 with SRTP encryption).
• Suits teams that want internal video meetings without a separate service: unlimited rooms, up to 4 public rooms at once and 75 participants in total.
• Suits offices keeping one analogue phone or fax (FXS) and one landline (FXO); for more landlines add an FXO gateway such as the HT841, and for more analogue phones an FXS gateway such as the GXW4216V2.
• Choose the UCM6302, UCM6304 or UCM6308 for more users and more analogue ports, or the UCM6302A if video meetings are not needed.

Key features

• Up to 500 registered users and 75 concurrent G.711 calls (50 with SRTP encryption).
• 1 FXS (analogue phone) and 1 FXO (landline) RJ11 ports, both with power-fail lifeline, so an analogue phone can still reach the landline in a power cut.
• Video conferencing and web meetings: unlimited rooms, up to 4 simultaneous public rooms, 75 participants in total and up to 9 video feeds per room.
• Three Gigabit network ports that work in switched, routed or dual mode, with PoE+, and a NAT router mode, so it can sit behind your router or act as one for the phone network.
• Call centre queues with skills-based distribution, up to 64 IVR (voice menu) layers, voicemail and fax to email.
• Free Wave app for desktop, web and mobile, so staff on the move use their extension from a laptop or phone.
• Secure boot, a unique certificate, a random default password, SRTP, TLS and ZRTP encryption, and hot standby high availability.
• A 320 x 240 colour touch screen on the unit, a USB 3.0 port and an SD card slot.

What else you need

• A SIP desk phone, Wi-Fi phone or the Wave app for each user. Grandstream phones get zero-configuration provisioning; other makes register over standard SIP. Phones are bought separately.
• SIP trunks from a provider for outside calls, or one landline (FXO) on the FXO port. Trunks are bought separately.
• A network switch for the phones, connected to the LAN port, and your internet router, connected to the WAN port.
• Power from the included 12 V DC adapter (100 to 240 V AC in, 1.5 A out). The PBX itself needs mains power or an uninterruptible power supply (UPS) to keep working in a power cut; only the analogue ports have lifeline.
• Only if staff work from outside the office, a UCM RemoteConnect (UCMRC) cloud plan, which handles NAT traversal for remote users and devices.
• Only if you need more landlines or analogue phones than the built-in ports, an FXO gateway such as the HT841 or an FXS gateway such as the GXW4216V2.

Installation

A phone system installer or IT team should set it up. The hardware side is a desktop or wall-mount job: connect the WAN port to the internet router and the LAN port to the phone switch, then plug in the adapter. The rest is configuration in the web interface: extensions, trunks, voice menus, queues, voicemail and meeting rooms.

The unit measures 270 x 175 x 36 mm and is rated for 0 to 45 °C, so it belongs in a dry, ventilated spot such as a network cabinet or office shelf.

Software and licences

The system runs on an Asterisk 16 based operating system. The Wave app is free and runs on desktop, web and mobile. UCM RemoteConnect is a cloud plan for remote users, bought separately. Grandstream Device Management System (GDMS) provides cloud management, and a full API allows integration with CRM (customer relationship management) and hotel PMS (property management system) software.

Before you buy

• Phones and SIP trunks are bought separately.
• If video meetings are not needed, the UCM6302A in the UCM6300 Audio series is the voice-only alternative.
• It is a desktop or wall-mount unit, not a rack unit; the UCM6304 and UCM6308 are the rack models.
• Built-in analogue capacity is 1 FXS and 1 FXO.