Grandstream UCMRC Cloud IM Add-On, Unified Chat Across UCM Sites

Overview

The Grandstream UCMRC Cloud IM Add-On moves instant messaging for a UCM6300 series office phone system into Grandstream’s cloud for one year, so staff across several offices share one chat directory with synced calls, meetings, contacts and schedules. It suits a business where each office runs its own UCM and people need to message each other as if they were on one system. UCM RemoteConnect (UCMRC) is Grandstream’s cloud service that lets remote users connect to the office phone system (IP PBX) securely through the office firewall, using automated NAT (network address translation) traversal instead of a VPN.

Is it right for you?

• Suits a UCMRC Pro or Business plan where several offices each run a UCM6300 and staff need unified chat across them.
• Not needed on the Enterprise plan, which already includes the Cloud IM service.
• Not available for the SOHO or Plus plans.

Key features

• Instant messages are processed and stored in the cloud instead of on each UCM.
• Unified IM across multiple UCM6300 locations, with calls, meetings, contacts and schedules kept in sync.
• One-year term, billed annually like the other UCMRC add-ons.
• Attaches to one UCMRC plan on one UCM, so it does not work on its own.

What else you need

• An active UCMRC Pro or Business plan on each UCM6300 series or UCM6300 Audio series IP PBX that will share the chat directory.
• The Wave app for staff, which is where they chat, call and join meetings.

Installation

There is nothing to fit. The add-on is a digital licence attached to your existing UCMRC account in GDMS (Grandstream Device Management System). A Grandstream installer or your IT team applies it to the UCM that already has the plan.

Before you buy

• This is a digital licence with no physical item. It is attached to your existing UCMRC/GDMS account, and activation is confirmed on your quotation.
• Available for the Pro and Business plans only. Enterprise already includes Cloud IM.