Grandstream UCMRC Remote Connect Plan for UCM6300 IP PBX

Overview

UCM RemoteConnect (UCMRC) is Grandstream’s cloud service for UCM6300 series office phone systems (IP PBXs). It lets home workers, branch phones and the Wave app register to the office phone system securely over the internet, with no VPN and no port forwarding, while the phone system itself stays in your office. Plans are sized by how many remote users or devices can register and how many remote calls can run at once, and each plan comes on a 1-year term billed annually or as a prepaid 3-year pack.

Is it right for you?

• Suits a business that already runs a UCM6300 or UCM6300 Audio series phone system and wants remote staff, a branch or the Wave app to connect to it without a VPN.
• It does not replace the phone system. Calls are still handled by your UCM, so you need one already.
• Compared with the Basic tier that comes with the UCM, every paid plan removes the 20-minute call limit and adds comprehensive remote administration, full API integration with third-party add-ons, WebRTC trunk integration and live chat.
• Check your peak number of remote users and simultaneous remote calls before choosing the plan; add-ons can raise users, calls or storage later where Grandstream offers them for the tier.

Choosing your plan

• SOHO: up to 20 remote users or devices, 4 concurrent remote calls, no cloud storage, comprehensive remote administration.
• Plus: up to 50 remote users or devices, 8 concurrent remote calls, 1 GB cloud storage, comprehensive remote administration.
• Pro: up to 100 remote users or devices, 16 concurrent remote calls, 2 GB cloud storage, comprehensive remote administration; the Cloud IM add-on can be attached.
• Business: up to 200 remote users or devices, 32 concurrent remote calls, 5 GB cloud storage, advanced remote administration, UCM alert recording with SMS notification, a custom logo and top-level domain (FQDN), and access to the communication and collaboration SDK (software development kit).
• Enterprise: up to 400 remote users or devices, 64 concurrent remote calls, 10 GB cloud storage, everything in Business, plus the Cloud IM service for unified chat across several UCM locations. It is the largest tier; beyond this, add-ons raise users, calls and storage.
• Term: Annual (one year, billed annually) or 3-Year (three years prepaid as a single pack).

Key features

• Secure remote registration for SIP phones and the Wave app, with no call duration limit on paid plans.
• Remote administration, remote provisioning and monitoring of endpoints, so an installer or IT team can manage the phones without visiting.
• Wave app access on mobile, desktop and web, so staff can call from a phone, laptop or browser.
• Automated NAT (network address translation) traversal, so the office firewall needs no port forwarding.
• API integration, WebRTC trunk support and live chat.
• Cloud storage for backups and recordings from Plus upwards; the UCMRC 50 GB storage add-on can be attached to any plan, and the extra 20 remote calls add-on from Plus upwards.

What else you need

• A UCM6300 series or UCM6300 Audio series IP PBX (for example the UCM6302 or UCM6302A), already set up and added to GDMS (Grandstream Device Management System).
• Grandstream SIP phones or the Wave app for each remote user.
• An internet connection at the office and at each remote location, since the service runs in Grandstream’s cloud.

Installation

There is nothing to fit. The plan is a digital licence applied to your UCMRC account in GDMS for the chosen UCM. A Grandstream installer or your IT team adds the UCM to GDMS, applies the plan and then registers the remote phones and Wave users.

Software and licences

The service is managed in GDMS at ucmrc.gdms.cloud. One plan covers one UCM PBX and is sized by remote users and remote calls.

Before you buy

• This is a digital licence with no physical item. It is applied to your GDMS/UCMRC account for the chosen UCM, and activation is confirmed on your quotation.
• You need a UCM6300 or UCM6300 Audio series IP PBX already deployed and added to GDMS before the plan can be used.
• One plan per UCM PBX.