Grandstream CloudUCM Hosted Cloud PBX Plan, Annual

Overview

CloudUCM is Grandstream’s hosted office phone system (cloud PBX, private branch exchange). The phone system runs in Grandstream’s cloud, hosted on Amazon Web Services, so there is no PBX box to buy, house or maintain, and staff can use a desk phone or the Wave app from the office, from home or on the move. Plans run from a micro office with 10 users up to 200 users, each for one year.

Is it right for you?

• Suits a business that wants extensions, call menus, voicemail and meetings without owning a PBX.
• Suits staff who work from several places, since the Wave app and any SIP (Session Initiation Protocol) phone connect to the cloud from wherever they are.
• Pick the plan by the number of users or extensions and the number of calls that may run at once; capacity can also be raised later with add-ons or by moving to a larger plan, without new hardware.
• If you want the phone system kept in your own building rather than hosted, an on-site Grandstream UCM6300 series PBX or SoftwareUCM suits better.

Choosing your plan

• Startup: up to 10 users or extensions, 4 concurrent audio or video calls, 1 GB cloud storage. Branding is not part of this tier; the Custom Logo Package adds a logo and top-level domain name if you want it.
• SOHO: up to 20 users, 8 concurrent calls, 1 GB cloud storage, a custom third-level domain name for the phone system’s web address.
• Plus: up to 50 users, 16 concurrent calls, 2 GB cloud storage, a custom third-level domain name; the Small Business Value Upgrade can be attached.
• Pro: up to 100 users, 32 concurrent calls, 4 GB cloud storage, a custom logo and top-level domain (FQDN), plus the communication and collaboration SDK (software development kit).
• Business: up to 200 users, 64 concurrent calls, 10 GB cloud storage, custom logo and FQDN, plus the SDK. It is the largest standard tier.

Key features

• Wave softphone app for desktop, mobile and web, so staff can call from a laptop or phone without a desk phone.
• Built-in SBC (session border controller) for protection against external attacks on the phone system.
• IVR (interactive voice response) menus, call queues, voicemail, recording and audio or video meetings.
• Cloud storage for recordings, voicemail and backups, sized by plan.
• Customer service platform support, API integration and third-party add-ons.
• CRM (customer relationship management) and hotel PMS (property management system) integrations.

What else you need

• SIP trunks or phone numbers from a telecom provider, which are separate from the plan.
• Phones: standard SIP phones such as Grandstream GRP and GXP models, or the Wave app. Check third-party phones for auto-provisioning and feature support.
• Only if you want to keep an existing analogue phone: a Grandstream HT series adapter such as the HT801V2 connects it to CloudUCM as an extension.
• An internet connection at every place staff will call from, since the phone system runs in the cloud.

Installation

There is nothing to fit in your building. The plan is a digital licence applied to your CloudUCM account, managed through GDMS (Grandstream Device Management System). A Grandstream installer or your IT team sets up the extensions, menus and trunks and provisions the phones and Wave users.

Software and licences

Managed through GDMS. One plan covers one CloudUCM instance and is sized by users and concurrent calls. The term is one year, billed annually. A 30-day free trial is available before purchase.

Before you buy

• This is a digital licence with no physical item. It is applied to your CloudUCM account, and activation is confirmed on your quotation.
• SIP trunks or numbers from a telecom provider and the phones are separate.
• Capacity can be expanded later with CloudUCM add-ons or by moving to a larger plan, without new hardware.