Grandstream GXP2170 IP Phone, 12 Lines, 48 BLF Keys, 4.3 in Colour LCD

Overview

The Grandstream GXP2170 is the top model of the GXP21xx range, built for heavy call handling at reception, operator, administrator and sales desks. It has 12 line keys across six SIP accounts, 48 on-screen busy lamp field (BLF) keys that show who is on a call, a 4.3 inch colour screen, and takes up to four GXP2200EXT modules for an attendant console. It has Bluetooth for a headset and a USB port, and is powered over the network cable (Power over Ethernet, PoE) or by the adapter in the box.

Is it right for you?

• Suits receptionists, operators, administrators and sales desks that monitor many extensions and handle heavy call volumes.
• Choose it when 48 on-screen BLF keys, or an attendant console with up to 160 more contacts on expansion modules, are needed.
• If physical BLF keys on the phone body are preferred and 6 lines are enough, the GXP2160 has 24 of them with the same screen.
• If 4 lines are enough but expansion support matters, the GXP2140 has the same screen and takes the same modules.
• It needs a SIP phone system (IP PBX) or hosted VoIP service to register to.

Key features

• 12 line keys with 6 Session Initiation Protocol (SIP) accounts.
• 48 on-screen BLF and speed-dial keys that are digitally customisable, plus 5 XML soft keys.
• Up to 4 GXP2200EXT expansion modules, giving BLF access to up to 160 more contacts.
• 4.3 inch (480 x 272) colour TFT LCD.
• Dual switched Gigabit Ethernet ports (10/100/1000 Mbps) with integrated PoE (802.3af), so one cable serves the phone and the PC beside it.
• Built-in Bluetooth, a USB port, and an RJ9 headset jack with electronic hook switch (EHS) support for Plantronics headsets.
• 5-way audio conferencing and a phonebook of up to 2,000 entries.
• HD (high-definition) audio on handset and speakerphone. Codecs G.729A/B, G.711µ/a, G.726, G.722, G.723.1, iLBC and Opus.

What else you need

• A Session Initiation Protocol (SIP) call server to register to: a Grandstream UCM (Unified Communications Manager) IP PBX, which can also set the phone up with zero configuration, or a hosted internet calling (VoIP) service.
• A network cable to the desk.
• Power from an 802.3af PoE switch port or injector, or from the universal power adapter in the box (100 to 240 V AC input, 12 V DC 1 A output) and a mains socket. Power draw is 5.4 W, rising to 9.2 W with four expansion modules.
• For the BLF keys to show status: a call server that publishes extension status, such as a Grandstream UCM.
• Only if you want more BLF keys: up to 4 GXP2200EXT expansion modules.
• Only if you want it on the wall: the Grandstream wall mount, which is sold separately.

Installation

Use the two-angle base stand, or wall mount the phone with the separately sold wall mount. Expansion modules attach to the side and are powered by the phone. Patch the PC through the second Gigabit port. A telephony installer or IT team registers it to the call server and programs the BLF keys, or a Grandstream UCM can provision it automatically.

Software and licences

Works with standard SIP platforms and Grandstream UCM IP PBXs. Provisioning options include TR-069, AES-encrypted XML files and the Grandstream Device Management System (GDMS), so a batch of phones can be configured without touching each one.

Before you buy

• A universal power adapter (12 V DC 1 A) is in the box, and the phone accepts 802.3af PoE.
• Power draw rises from 5.4 W to 9.2 W with four GXP2200EXT modules, so check the PoE budget of the switch port if you plan to add modules.
• The wall mount is sold separately.
• Size 228 x 206 x 46 mm, weight 0.98 kg. Operating temperature 0 to 40 °C.