Grandstream WP820 Enterprise Wi-Fi IP Phone, Bluetooth, Android Apps

Overview

The Grandstream WP820 is a cordless Wi-Fi handset for hospitals, hotels, warehouses and security teams that need more than a phone: push-to-talk, a panic call button, and the option to run your own Android app on the handset. It has a 2.4 inch colour screen, dual-band Wi-Fi, Bluetooth 4.2 and an accelerometer, in a body that is drop-safe from 1.2 metres.

Is it right for you?

• Suits a place with Wi-Fi coverage designed for voice roaming across every area the handset will be carried, and a SIP phone system or hosted VoIP service.
• Choose it when staff need push-to-talk, panic calling or a custom Android app on the phone.
• The screen is not a touch screen: Android apps must work with physical-key navigation on a 320 x 240 display, so test any app before rolling it out.
• If you only need a cordless extension, the WP822 on 802.11ac Wi-Fi with a 2000 mAh battery, or the newer WP826 with Wi-Fi 6 and a 3000 mAh battery, may fit better.
• It is an indoor handset rated for 0 °C to 45 °C.

Key features

• Dual-band Wi-Fi 802.11a/b/g/n on 2.4 GHz and 5 GHz.
• 2 SIP (Session Initiation Protocol) accounts, 2 lines, 3-way audio conferencing and hot desking.
• Bluetooth 4.2 for headsets and for syncing contacts with mobile devices.
• Configurable button for push-to-talk, panic call and related functions, plus an accelerometer.
• Runs on an Android 7.0 based platform and can run custom Android apps that fit the screen and physical keys.
• HD wideband audio on handset and speakerphone, hearing aid compatible (HAC), with H.264 video decoding.
• 1500 mAh battery for up to 7.5 hours of talk time and 150 hours on standby.
• Handset of 168.5 x 52.5 x 21.8 mm and 161 g, drop-safe from 1.2 m.

What else you need

• A SIP (Session Initiation Protocol) call server to register to, such as a Grandstream UCM (Unified Communications Manager) IP PBX or a hosted VoIP service.
• A Wi-Fi network designed for voice roaming across the areas where the handset will be carried.
• A mains socket for the charging cradle; the universal power adapter (100 to 240 V AC in, 5 V DC 1 A out) is in the box.
• If you want to charge several handsets together, the Grandstream GMC08 multi-battery charger is sold separately.

Installation

Place the charging cradle near a mains socket, register the handset to your SIP server and, if you use them, load and test your Android apps. Your IT support or a phone system installer can set up the handsets and the roaming settings on the Wi-Fi network.

Software and licences

Works with standard SIP platforms and Grandstream UCM IP PBXs, supports LDAP phonebooks, and can be provisioned with TR-069, encrypted XML or GDMS (Grandstream Device Management System).

Before you buy

• Android apps must work with physical-key navigation on a 320 x 240 screen, so test any app before rolling it out.
• A multi-battery charger (GMC08) is sold separately by Grandstream.
• It needs a SIP call server and Wi-Fi coverage everywhere the handset will be carried.