Grandstream GRP2602 IP Phone, 2 Lines, 4 SIP Accounts, HD Audio

Overview

Many staff need more than one number on their desk: a personal line plus a shared department or helpdesk line, for example. The Grandstream GRP2602 is a two-line desk phone from the GRP2600 Essential range that registers up to four Session Initiation Protocol (SIP) accounts, with two dedicated line keys, a backlit screen and high-definition (HD) audio on the handset and speakerphone. It connects by network cable and comes with a power adapter.

Is it right for you?

• Suits staff in offices, clinics and shop back offices who answer a personal number and a shared line on one phone.
• Suits teams that pick up each other’s calls, with shared and bridged line appearance.
• Choose the GRP2602P instead if your switch supplies Power over Ethernet (PoE), the GRP2602W for Wi-Fi, or the GRP2602G if the desk PC needs a Gigabit link through the phone.
• Choose the GRP2603 if you need three lines, six SIP accounts and a larger screen.

Key features

• 2 lines and 4 SIP accounts, so one phone can carry a personal number and shared lines.
• 2.41 inch backlit monochrome screen (132 x 48) with 2 dual-colour line keys and 4 softkeys, so you can see at a glance which line is ringing or on hold.
• Two switched 10/100 Mbps network ports, so a computer can share the desk’s network cable through the phone.
• HD wideband audio on the handset and speakerphone, and 5-way audio conferencing with Opus and G.722 codecs, so calls sound clear and a small group can join one call.
• Shared and bridged line appearance, so a team can see and pick up each other’s lines.
• Swappable faceplate, so you can add your company logo.
• Phonebook of up to 2,000 entries and an 800-record call log.
• Zero-touch cloud provisioning through Grandstream Device Management System (GDMS), with secure boot and encrypted data storage.

What else you need

• A SIP account for each line, from a phone system (IP PBX) in your building or in the cloud, or from a hosted voice over IP (VoIP) provider. The phone registers to any of them over standard SIP.
• A mains socket at the desk for the 5 V DC, 0.6 A adapter that comes with the phone.
• A network cable to the desk: this model has no Wi-Fi.
• Only if you want the phone on a wall, the GRP_WM_A wall mount bracket, sold separately.
• Only if you want a wired headset, one with an RJ9 plug; electronic hook switch (EHS) control works with Plantronics, Jabra and Sennheiser headsets.

Installation

A desk phone is a plug-in job that an office IT person or phone installer can do: fit the handset cord, connect the network cable and the power adapter, then enter the SIP account details in the phone’s web interface. For a roll-out of many phones, an installer can push the settings through GDMS or TR-069 instead.

The supplied desk stand holds the phone at a single 45 degree angle.

For wall use, fit the GRP_WM_A bracket. Screws and wall anchors are not included with the bracket, so match them to your wall. Reverse the hookswitch tab under the handset rest so the handset stays put when the phone is upright.

Software and licences

GDMS cloud provisioning and TR-069 let an installer or IT team configure, monitor and update phones centrally, and the web interface covers a single phone. Grandstream’s Click2Dial browser extension places calls from a computer.

Before you buy

• The GRP_WM_A wall mount bracket is sold separately and comes without screws or wall anchors.
• It is made for indoor desks, with an operating range of 0 to 40 °C.